SuperBox TV Now LLC

At SuperBox TV Now, we want you to be completely satisfied with your purchase. This Return Policy explains the conditions, timeframes, and procedures for returns, exchanges, and refunds. By placing an order with us, you agree to the terms below. This policy applies to orders shipped within the United States and Canada.

30-Day Return Window

You have 30 calendar days from the date you receive your product to request a return. If more than 30 days have passed since delivery, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be:

• In brand-new, unused condition, exactly as you received it
• In its original packaging with all accessories, cables, and remote included
• Accompanied by your order number or proof of purchase

30-Day Money-Back Guarantee

Your satisfaction is our priority. If you are not fully satisfied with your SuperBox device within 30 days of receiving your order, you may return it for a refund. All returned products must be in original, like-new condition with the original box and all included accessories. Items that show signs of use, or that arrive with damage or missing components, may not qualify for a full refund.

How to Start a Return

All returns must be approved before shipping. To begin:

1. Contact us at [email protected] with your order number and the reason for your return.
2. Once your request is approved, we will email you return instructions and, where applicable, a prepaid return shipping label.
3. Ship the item back using the provided instructions.

Products returned without prior approval cannot be accepted.

Order Cancellations

If you cancel your order before it has shipped, you are entitled to a full refund. Please contact us as soon as possible to request a cancellation. Once we confirm the order has not yet been handed to the carrier, your refund will be processed promptly. Orders that have already shipped are handled under the standard return process above.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your product arrives damaged, defective, or you received the wrong item, contact us immediately at [your support email].

For returns caused by a product defect or an error on our part, we will cover the return shipping cost and issue a replacement or full refund, including any original shipping charges.

Exchanges

We replace items only if they are defective or damaged. If you believe your product is defective, contact us promptly with your order number and a description of the issue. After we receive and inspect the returned product, we will notify you by email whether you qualify for a replacement and, if eligible, send a replacement product.

Return Shipping Costs

• Defective, damaged, or incorrect items (our error): We cover return shipping; original shipping charges are refunded.
• Returns for other reasons (e.g., change of mind): You are responsible for return shipping costs, which are non-refundable. Original shipping charges are also non-refundable in these cases.

Non-Returnable / Exceptions

We cannot accept returns if:

• The original packaging is damaged or missing
• Product tags or the device MAC label have been removed or altered
• Accessories or components are missing (a fee may be charged to offset replacement costs)

Restocking Fee

We do not charge a restocking fee for cancellations or eligible returns.

Refunds

Once we receive and inspect your approved return, we will issue your refund to the original payment method, typically within 3 business days of inspection. Depending on your bank or payment provider, it may take an additional 5–7 business days for the refund to appear on your statement.

Contact Us

For any questions about returns or refunds, reach us at:

SuperBox TV Now LLC
Email: [email protected]
Website: superboxtvnow.com

We reserve the right to update or modify this Return Policy at any time to remain compliant with applicable legal requirements